You've probably heard me say this a million times….so here it is one more time. Most of our communication is nonverbal. How you say it and what you look like when you say it far outweighs what you said! Smart leaders don't stop by asking, What did I say? They ask the bigger and more pertinent question. What did they hear?
We are all different. Words mean different things. Expressions have different meanings. Even humor can be misunderstood because of environmental and cultural differences. The differences in our backgrounds require leaders to be intentional about nurturing environments and relationships that value clear communication and feedback.
Since leaders, by virtue of their position are primary sources of information and often the first line of communication, our chances of being misunderstood can be higher than anticipated.
We want to be the kind of leader that's empathetic to the pain and feelings of others. Our goal is to communicate from the strengths of emotional...